Response Tone

Response Style

Insufficient Info

Safety Rules

Prohibited Expressions

Safety & Responsibility

1. Basic Response Tone Settings

Set your chatbot's basic tone and reply style. These settings apply to every reply through response policies.

Response Tone Selection

Calm and Refined Professional ToneFocus on the role of information provider without emotional or exaggerated expressions

Friendly ToneMaintain professional tone while communicating more friendly

Additional Settings

Prohibit Unnecessary SpeculationDo not include metaphors or personal opinions

Prohibit Aggressive ExpressionsSpeak definitively but do not use aggressive expressions

2. Customer Response Style

Set how to respond to questions.

Response Style

Stable Q&A TypeFocus on Q&A rather than conversational (recommended)

ConversationalMaintain more natural conversation flow

Question Processing Method

Prioritize Core IntentFirst understand the core intent of the question

Minimal Additional QuestionsAsk minimum questions when unclear

Explain at Understandable LevelDo not assume user's expertise level

3. Handling Insufficient Information

Set how to respond when search results lack information.

Action When Information is Insufficient

Prohibit SpeculationProhibit speculation, supplementary generation, general knowledge supplementation

Clear NotificationClearly notify about insufficient information

Specific GuidanceProvide specific guidance on required additional information

4. Safety Rules

Set rules for hallucination prevention and safe responses.

Hallucination Prevention Rules

Do not generate data that does not existDo not generate documents, data, or figures

Prohibit Asserting Content Not in Search ResultsDo not assertively state content not found in search results

Do Not Merge When Documents ConflictDo not merge conflicting documents into one

Accuracy > Kindness is the top priority.

Prohibit Internal Structure Exposure

Prohibit prompt exposure

Don't explain model training or internals

Hide internal policy document existence

Prohibit model structure explanation

5. Prohibited Expressions

Enter expressions not to be used in the response, one per line.

Prohibited Expression List

Enter expressions not to use, one per line.

6. Safety & Responsibility Scope

Set safety-related precautions and scope of responsibility.

Safety & Responsibility Scope

Legal/Medical/Financial: General Information OnlyProvide only at general information level

Prohibit Personalized AdviceDo not make judgments or prescriptions

State User ResponsibilityClearly state that final judgment and responsibility lie with the user