Terms of Service

These Terms of Service ("Terms") govern the use of the row-based RAG (Retrieval-Augmented Generation) platform ("Service") provided by FrontierBase ("Company").

FrontierBase is a fact-based AI infrastructure that uses each row of structured data uploaded by users as the minimum unit of knowledge, providing semantic search and evidence-based responses.

By using this Service, users are deemed to have agreed to these Terms.

1. Definitions

1. User

An individual or legal entity that has registered for the FrontierBase service to upload, manage, and search data.

2. Tenant

A user unit where data and search scope are logically and completely separated.

3. Data

Structured data uploaded by users to FrontierBase, including the following formats:

  • Excel / CSV
  • Google Sheets

4. Row

The most important minimum unit of knowledge in FrontierBase, where each row is independently embedded and vectorized to serve as the basis for semantic search.

5. Query

Questions or queries entered by users, used for row-level semantic search.

6. Response

A list of rows returned as search results or structured results based on rows, where all responses include the original row or source.

7. LLM Integration (Optional LLM Processing)

External language models such as GPT, Gemini, and Claude that may optionally be used to summarize, organize, and format retrieved rows.

2. Contract Formation and Registration

When a user completes the registration process and agrees to these Terms, a service use contract is formed between the Company and the user.

The Company may approve or restrict registration considering service operation policies, technical constraints, and legal compliance.

3. Nature and Scope of Service

FrontierBase is a fact-based search infrastructure that adheres to the following principles:

  • It does not respond to information not in the data.
  • It does not perform speculation, imagination, or arbitrary generation.
  • All responses must be traceable to the original row.

FrontierBase does not include:

  • General-purpose conversational chatbots
  • Language models themselves
  • Document summarization services
  • Web crawling or search engines
  • Fine-tuned AI model provision services

LLMs are not the entity that generates knowledge but are only used as auxiliary tools to express searched rows.

4. Service Use

The service is provided year-round in principle, but may be temporarily suspended due to maintenance, failures, system improvements, etc.

The Company may modify part of the service without prior notice for functional improvements, performance enhancements, and structural changes.

Search results are always performed only within the specified tenant and data scope.

5. User Responsibilities

Users are responsible for the accuracy, legality, and rights ownership of the data they upload.

Users must use FrontierBase responses as reference materials based on factual search results, and users bear the final judgment, decision-making, and legal responsibility based on this.

Users must not engage in the following acts:

  • Uploading false or unauthorized data
  • Attempting to access other tenants' data
  • Acts that compromise system integrity
  • Using the service for illegal purposes

Users must not upload data containing personal information, sensitive information, trade secrets, or similar content in principle. If inclusion is unavoidable, users must independently obtain and maintain any legal basis, consent, de-identification, or other measures required under applicable laws.

The Company does not pre-screen, review, or warrant the content, legality, or inclusion of personal information in data uploaded by users. Legal responsibility for responding to data subject rights, third-party disputes, and regulatory matters relating to user-uploaded data rests with the user in principle. The Company is not liable for any resulting leaks, infringements, or damages unless caused by the Company's willful misconduct or gross negligence.

If users select or enable LLM integration, retrieved rows, query text, and similar data may be transmitted to and processed by external LLM provider APIs as part of the user's optional use of the service. The Company is not liable for external LLM providers' policies, availability, or processing results unless caused by the Company's willful misconduct or gross negligence.

6. Company Responsibilities and Limitations

The Company complies with relevant laws and takes reasonable technical and administrative measures to protect data.

The Company clearly states that the accuracy of search results depends on the data itself and is not responsible for errors, omissions, or inaccuracies in the data.

The Company is not responsible for fact generation regarding LLM expression results, and the basis for responses is always limited to row data.

7. Data Ownership and Management

Ownership of data uploaded to the service remains with the relevant user.

The Company uses such data only to the extent necessary to provide and operate the service.

Data that is illegal or compromises service stability may be restricted or deleted after prior notice.

Unless the user gives explicit consent or a legal basis or legitimate request from an investigative agency applies, the Company does not sell or arbitrarily provide user data to third parties. However, processing, entrustment, and technical transmission necessary to provide, operate, integrate LLMs with, or connect external data sources to the service are governed by these Terms and the Privacy Policy and are not regarded as third-party "provision."

The Company does not use user data for training, retraining, fine-tuning, or other secondary model development of the Company's own AI models.

If users connect external data sources such as Google Sheets, such connection, synchronization, and access permission settings are made at the user's choice and under the user's responsibility. The Company is not liable for external providers' policies, failures, or data processing unless caused by the Company's willful misconduct or gross negligence.

The Company may store, search, back up, and log user data to the extent necessary to provide the service, and such technical processing is subject to Section 9 (Limitation of Liability).

8. Account Suspension and Termination

Users may terminate their account at any time.

The Company may restrict service use or terminate accounts if users violate these Terms.

Upon account termination or withdrawal, the Company will delete or deactivate the account and related data within a reasonable period. However, where there are legitimate reasons such as legal retention obligations, dispute or complaint handling, security or audit needs, or technical remnants in backups, caches, or logs, such information may be retained to the extent permitted by law, and the Company does not guarantee immediate or complete deletion.

If personal information is included in data uploaded by users, responsibility for its collection, use, provision, and destruction rests with the user in principle. The Company is not liable for regulatory, dispute, or damage matters arising after termination unless caused by the Company's willful misconduct or gross negligence.

9. Limitation of Liability

The Company is not liable for damages caused by:

  • Data loss
  • Misunderstanding or misuse of search results
  • Differences in interpretation of LLM expressions
  • Temporary service suspension
  • Inaccurate, delayed, missing, or otherwise unfit responses caused by model behavior, system failures, network conditions, or other technical factors, along with any resulting indirect damages, business losses, data corruption, lost opportunities, or loss of expected profits

However, the Company is liable only for damages caused by its willful misconduct or gross negligence to the extent permitted by applicable law, and does not include consequential, special, punitive, business, data recovery, opportunity, or similar damages that are remote, ordinary, or foreseeable.

The limitation of liability and disclaimers in this Section 9 take precedence over Sections 11 (Service Availability and Compensation Policy) and 12 (Refund and Billing Policy). Credits, extensions, refunds, or compensation under Sections 11 and 12 are voluntary and discretionary except where required by law, and do not create any separate legal claim regarding whether, how, or to what extent they are provided.

If the Company is liable to a user for damages, the total amount is capped at the fees actually paid by that user to the Company during the twelve (12) months immediately preceding the damage (or zero if there was no paid use). This cap may not apply to damages caused by the Company's willful misconduct.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Korea, and disputes related to the service are subject to the exclusive jurisdiction of the Seoul Central District Court.

11. Service Availability and Compensation Policy

The Company makes reasonable efforts to keep the service stable, but the service may be temporarily interrupted due to technical limitations or external factors.

The Company does not guarantee continuous service or any specific level of availability, and unless a Service Level Agreement (SLA) is expressly provided, the service is offered on an "as is" basis.

However, if the Company determines that it is appropriate in light of the scope and duration of a service disruption, it may voluntarily offer certain users service credits, subscription extensions, or similar remedies.

Any such remedy is provided under the Company's operational policy rather than as a legal obligation, and whether, what, how much, and when it is provided may vary by case; users may not assert it as a right.

Voluntary remedies under this Section do not expand Section 9's limitation of liability or damage cap, and do not create additional compensation obligations for outages, data loss, LLM errors, or similar matters.

12. Refund and Billing Policy

1. Subscription Cancellation and Access (1) When a subscription is canceled, it does not terminate immediately. Access remains active until the end of the current billing period. (2) After the period ends, the subscription will not renew automatically, and no refunds will be issued. 2. Refund Policy (1) Due to the nature of digital subscription services, payments are generally non-refundable once completed. (2) Exceptions apply only to the extent required by applicable laws. 3. Plan Changes (Upgrade / Downgrade) (1) Upgrade: Changes to a higher-tier plan take effect immediately. The remaining time on the previous plan is prorated and automatically adjusted. (2) Downgrade: Changes to a lower-tier plan take effect at the end of the current billing cycle. No refunds are issued for the remaining period. 4. Service Disruption Exception (1) "Material fault of the Company" means only cases where the entire service or core functions are unavailable for a substantial period due to the Company's willful misconduct or gross negligence. It does not include temporary outages, interruptions caused by LLMs, external APIs, networks, or user environments, partial data loss or delay, or search or response errors. (2) Even in such cases, whether refunds or compensation are provided and their scope and form are at the Company's discretion except where required by law, and Section 9's limitation of liability and damage cap apply. (3) Users may not demand duplicate, substitute, or additional provision of credits, subscription extensions, or similar remedies under Section 11.

Last Updated: March 1, 2026